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Answer to Your Questions about Your Floors from a Floor Expert
- My floor has icky old stains, and/or has worn down finish. What can I do?
Well, this should handled by an expert. Why? Because removing stain or other finishing is not an easy task, and you really need to have a good knowledge of this. We have had a lot of customers use us, after they attempted to do it there selves, and wish they hadn't. - There are hundreds of flooring options.Can you help me make the right choice?
Yes. Over the years we've installed every kind of flooring brand/type. So, we can help you make the right choice. - There are dark spots, water damage, or pet stains on my floor. What can be done.
First, we always try to sand them out first, hoping to get them clean. Usually we can get them out, so it will not cost you any extra money. If they do not come out, we can replace the boards for you. - How long does it take for stain to dry? If you would like water-base stain, it takes 2 hours to dry. If you would like oil-base stain, it takes 12 hours to dry.
- When will I be able to use my room after new flooring installed?
You can walk on them immediately. - When can I walk on my new floors, after they are refinished?
You can walk on them 2 hours after they are sealed, then 4 hours after they are finished with the top coat. - What kind of warranty to I get on your work and materials?
You will the manufacture's guarantee on flooring. On refinish jobs, you will get one of the best finishes around. If you are not satisfied, we will touch up, or give you another coat free. - Is is going to be a dusty mess?
Absolutely not. We use a dust containment system, with a vacuum. We will suck up over 90% or better of the dust. We also seal off all areas that the remaining dust could travel. Any remaining dust is then vacuumed up. In the end, it will be as clean as it was before we arrived. - How do I know what color I want to pick for my floors, when refinishing?
We will sand your floors down to bare wood. We then will apply as many samples as you want to see directly on your floors, that way you will see exactly what it will appear to be, when complete. - How durable/safe is the finish?We use Basic Coatings finish on a regular basis, and get very satisfying results. It is the ultimate in durability. It is a commercial finish, just as we use in classrooms or gyms. It also is a low voc finish, that is environmentally safe to use. The top coat is stronger than oil-base finish as well.
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